We ship to the UK, Europe, the USA and Canada. Shipping is FREE for selected countries.

Importing duties may apply when products cost over GBP 135 for UK.

Importing duties may apply when products cost over EUR 150 for Europe.

Importing duties may apply when products cost over USD 800 for United States.

It depends on where you are.

Processing Time: Processing time: Your order will be packed and shipped within 2-5 days after payment confirmation.

Shipping Time: Shipments within the UK and Europe usually takes 6 - 29 days. This time is from the date that it is shipped out, not the day the order is placed. However, the delivery may take a little longer than usual due to holidays or unforeseen events (strikes, pandemic etc.)

Products with the fastest delivery time will be informed in the ad.

Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online

We use all major carriers and delivery partners. For each supplier and product we choose the best value and delivery option.

We always try to make sure our customers love our products, but if you need to return an order, we can help. Just email us directly and we'll guide you how to return it. We work in accordance with the UK and EU return policy.

• Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount.
  
  
• Clearance merchandise, any items marked “Final Sale” or marked nonreturnable may not be returned/exchanged.
  
  
• Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  unfortunately we can't accept returns on sale items or gift cards. Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products.
  
  
• We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
  
  
• Each returned item must be in its original condition and packaging to be accepted.
  
  
• We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.
  
  
• Refunds are generally issued within 7-14 business days after we have processed your return.

To start a return, you can contact us at teddieshome@teddieshome.com. If your return is accepted, we’ll send you as  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

With limited exceptions, customer is responsible for return shipping charges

Normally we provide support during weekends, for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.