Frequently Asked Questions

Teddie's Home answers your most frequently asked questions

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Do you ship overseas?

We ship to the UK, Europe, the USA and Canada. Shipping is FREE for selected countries.

Importing duties may apply when products cost over GBP 135 for UK.

Importing duties may apply when products cost over EUR 150 for Europe.

Importing duties may apply when products cost over USD 800 for United States.

How long will it take to get my order?

It depends on where you are.

Processing Time: Processing time: Your order will be packed and shipped within 2-5 days after payment confirmation.

Shipping Time: Shipments within the UK and Europe usually takes 6 - 29 days. This time is from the date that it is shipped out, not the day the order is placed. However, the delivery may take a little longer than usual due to holidays or unforeseen events (strikes, pandemic etc.)

Products with the fastest delivery time will be informed in the ad.

Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online

What shipping carriers do you use?

We use all major carriers and delivery partners. For each supplier and product we choose the best value and delivery option.

Can I return my product?

We always try to make sure our customers love our products, but if you need to return an order, we can help. Just email us directly and we'll guide you how to return it. We work in accordance with the UK and EU return policy.

Due to COVID-19 return processing times are taking longer than normal.  Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT:  With limited exceptions, returns (i) are refunded to the customer by store credit redeemable on  Teddie`s Home and (ii) the customer is responsible for return shipping charges. 

Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.

You can return most items for store credit within 14 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.

Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for £20”; unless the entire bundle is returned), and items marked nonreturnable at the checkout or within the product description page, and products that have been assembled.

If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.

To begin the return/exchange process, please reach out to our customer service team for assistance. Our Customer service representatives are available by email
You can return most items for store credit redeemable on Teddie`s Home within 14 days of delivery.  The following will apply:
  • Only outbound shipping charges for damaged orders will be refunded. All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount.

  • Clearance merchandise, any items marked “Final Sale” or marked nonreturnable may not be returned/exchanged.

  • Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
    unfortunately we can't accept returns on sale items or gift cards. Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products.

  • We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.

  • Each returned item must be in its original condition and packaging to be accepted.

  • We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.

  • Refunds are generally issued within 7-14 business days after we have processed your return.
Defective Product and Returns due to Our Error
If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund.  In such an event, there are no return shipping charges. 
Order Cancellations
We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive them! With that in mind, once your order is placed, we are not able to cancel your order. Please see the return policy for additional information if a return is still needed.

Address Changes

Because your order is processed in real-time, we are unable to assist with any address change requests. Once tracking details are sent to you via email, please reach out to the carrier to explore if delivery change options are available to you. For your convenience, the links to our shipping partners are provided below.

To start a return, you can contact us at If your return is accepted, we’ll send you as  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

With limited exceptions, customer is responsible for return shipping charges


Do you guys provide customer support during weekends / holidays?

Normally we provide support during weekends, for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.